Shipping Policy

Shipping Policy

Last updated: 23 January 2026

This Shipping Policy explains how delivery is handled for orders placed on diamaxis.com, operated by TYSA SCP (Diamaxis). All orders are shipped from the Canary Islands (Spain). Shipping conditions, costs, and free shipping thresholds depend on the delivery destination.

1. Shipping Origin

All products sold on diamaxis.com are shipped from the Canary Islands. Due to the special tax status of the Canary Islands, shipments outside this territory are considered exports.

2. Delivery Zones

We ship orders to the following delivery zones:

  • Canary Islands
  • Mainland Spain
  • European Union (EU)
  • Europe (non-EU countries)
  • International destinations worldwide

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery zone, package weight, dimensions, and selected shipping method.

All applicable shipping charges are clearly displayed before order confirmation.

4. Free Shipping Thresholds

We offer free shipping for orders that reach the minimum order value defined for each delivery zone:

  • Canary Islands: free shipping on orders over €200
  • Mainland Spain: free shipping on orders over €200
  • European Union (EU): free shipping on orders over €250
  • Europe (non-EU): free shipping on orders over €350
  • International (worldwide): free shipping on orders over €350

If the order value is below the applicable threshold, standard shipping rates apply.

5. Delivery Timeframes

Estimated delivery times depend on the destination and selected shipping method. Delivery timeframes are indicative and may vary due to factors beyond our control, including customs processing.

6. Customs, Duties and Import Charges

For deliveries outside the Canary Islands, customers may be required to pay additional charges imposed by the destination country, such as:

  • Import VAT or equivalent local taxes
  • Customs duties
  • Customs clearance or handling fees

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

7. Delivery Responsibility

Once the order has been handed over to the carrier, responsibility for delivery lies with the shipping provider. Diamaxis is not responsible for delays caused by customs authorities, carriers, or force majeure events.

8. Contact Information

If you have questions regarding shipping, delivery zones, or free shipping eligibility, please contact:
info@diamaxis.com

Note: Free shipping thresholds and delivery conditions may be updated. The applicable shipping terms are those shown at checkout at the time of purchase.